MATERIAL, TEXTURE, CHARACTER
Built through traditional Goodyear Welted construction guided by time and process.
FREE SHIPPING ON ORDERS WITHIN EU
GIANVEER provides Worldwide shipping. All orders are shipped from Madrid.
* Shipping cost:
Deliveries within EU: FREE shipment ( Excluding items on SALE, the cost of shipment will be added to your purchase invoice depending on your destination)
Deliveries Outside EU: depending on your destination (ENQUIRY)
* Delivery time:
Standard EU deliveries within a period of 3 to 4 working days, depending on your destination.
Standard Outside EU deliveries within a period of 5 to 7 working days, depending on your destination.
The Customer has the right to withdraw from the contract within 14 days of the delivery of the product.
The products being returned can be exchanged ONLY for another size, as long as we have it in stock, otherwise, the appropriate refund will be issued as soon we receive the return.
To this end, the Customer shall be required to prompt a withdrawal request to GIANVEER by sending an email to info@gianveer.com, specifying the order number, address, telephone number, and the selected date of collection of the parcel, such date to be confirmed with the courier.
The Customer undertakes to return the products for which he/she has exercised the relevant right of withdrawal without undue delay and, in any case, within 14 days of the date the exercise of the right of withdrawal is notified to GIANVEER.
The customer must send back the product to:
GIANVEER FOOTWEAR SLU
Jalon 25
28221 Majadahonda
Madrid / SPAIN
For any questions, assistance, or complaints related to orders, products, or the use of this website, customers can contact GIANVEER through the following channels:
Our Customer Service team is available to assist you with:
We aim to respond to all inquiries within 24–48 business hours.
If you wish to file a complaint, please contact us via email at info@gianveer.com, including:
We will review your request and provide a solution as soon as possible.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), as well as trusted digital wallets like Apple Pay, Google Pay and Shop Pay for a faster checkout experience.
You can also choose to pay with PayPal, adding an extra layer of security and flexibility.
All transactions are encrypted using SSL technology to ensure your personal and payment information is handled safely at every step.