Terms of service

TERMS & CONDITIONS

IDENTIFICATION OF THE OFFEROR

GIANVEER FOOTWEAR SLU is a limited company registered in Madrid with a registered office in Jalon 25, 28221 Majadahonda, España. VAT number: ESB 88346408. Phone +34 649715961. email: info@gianveer.com

PURCHASING PROCESS

 The sale of GIANVEER branded products executed through this website ” shop.gianveer.com” is governed by the following General Terms and Conditions of Sale.

The purchase of the products is exclusively governed by the General Terms and Conditions of Sale published on the Website at the time, and into force at the time of the relevant purchase. GIANVEER reserves the right to amend the General Terms and Conditions of Sale hereof at any time without notifying the Customer.

Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the article’s photographic images, unit price, colors, and sizes.

The digital photographic images of the products provided on the Website are for illustrative purposes only. Although GIANVEER constantly takes steps to ensure that the photographs displayed on the Website accurately reflect the original products, there may be some discrepancies due to the technical characteristics and color resolution of the device used by the Customer. As a result, GIANVEER shall not be responsible for any possible inadequacy of the graphic representations of the products displayed on the Website due to the above technical reasons.

To view the products selected and the total price of the purchase order, please visit the Shopping Cart page. The purchasing process allows the Customer to check and amend any errors before submitting his/her order to GIANVEER.

Before confirming the relevant order, the Customer is required to check the accuracy of the contents of the Shopping Cart and fill in the Order form in accordance with the instructions provided on the Website.

Each Order and the Customer’s data required for the purchase shall be stored by GIANVEER for the time period provided for and in compliance with the applicable laws currently in force.

The Customer is aware that is responsible for the accuracy and truthfulness of any data entered on the Website or otherwise used at the time of the purchase and undertakes to read the privacy policy published on the Website expressing when requested, consent to the personal data processing.

Upon confirmation of the Order, the Order is submitted to GIANVEER for processing and cannot be further modified.

The Order placed by the Customer shall be processed by GIANVEER only if the entire purchasing process has been duly completed, without any error being reported by the Website.

After placing the Order, the Customer will receive an e-mail acknowledging that GIANVEER has received the Order.

The contract by and between GIANVEER and the Customer shall be deemed to have been executed as soon as the Customer receives one or more confirmation email from GIANVEER.

The Confirmation Email shall be sent to the address indicated by the Customer in the order form and shall set forth the relevant confirmation and a summary of the terms and conditions of the sale, such as: the product’s description and main features, the total order price, including any shipping costs, the address for complaints, information on after-sale services, on the Customer’s right of withdrawal and its exercise

GIANVEER will be able to refuse any abnormal order or one which is placed in bad faith or any order from a Customer with whom there is any dispute.

PRICE & METHOD OF PAYMENT

 The prices of all products offered for sale on the Website are inclusive of VAT.

The relevant prices shall be shown in Euro (EUR).

The total price displayed in the Shopping Bag includes shipping costs possibly applicable, which shall be indicated separately.

The prices shown on the Website and displayed in the Shopping Cart section, upon confirmation by the Customer of the Order, shall be charged to the Customer, provided that the products ordered are available in that moment.

GIANVEER reserves the right to modify the prices of the products offered for sale on the Website at any time and without notice. Such modifications shall only apply to future orders and shall not affect orders which have already been placed by the Customer.

GIANVEER only accepts credit cards and the other payment methods expressly indicated on the Website.

For the purposes of credit card payments, the Customer confirms and warrants that he/she is the owner of the credit card used for the purchase and the accuracy of all the relevant data entered at the time of purchase, such as credit card number, expiry date and, if applicable, the security code.

For the purposes of payment through other payment service providers, the Customer confirms and warrants that is the owner of the account used for the purchase.

The purchased products shall only be shipped after due payment of the amount owed by the Customer.
In the event the Customer cannot be charged the amounts due for any reason whatsoever, the sale process shall be automatically terminated and the sale canceled, and the Customer shall be subsequently notified accordingly.

The data provided for credit card payment shall be treated as confidential and/or personal and shall be dealt with in accordance with the applicable European Union and applicable member state legislation.

* Please note that the TAX REFUND service is NOT available for remote purchases.

CONFORMITY / GUARANTEE

At the time of delivery, the Customer should check the Product in order to ascertain that they match the articles ordered and that they do not show any manufacturing defects or lack of conformity. The sale of products is subject to the legal guarantees provided for under the applicable laws, as well as to any additional contractual warranties possibly provided to the Customer.

If the articles delivered do not correspond to the Customer’s order, the customer must immediately inform GIANVEER’s Customer Services mail at info@gianveer.com

GIANVEER remains liable for lack of conformity of the good object of the contract and hidden defects of the goods sold.

The customer may decide to implement the warranty against the hidden defects of the sold goods, in which case he or she may choose the cancellation of the sale or the replacement of the product.

The warranty shall NOT apply in the event of damage that arises due to improper use or handling of the product by the customer. The same shall apply to ordinary wear.

LIMITATION OF LIABILITY

Under NO circumstances shall GIANVEER, its staff, and directors be liable for any damage resulting from your use of the site and the services and/or resulting from the behavior of other users.

In particular, GIANVEER shall NOT be liable for damage resulting from technical, technological, or other issues, arising from the use of the services.

INVALIDITY AND SEVERABILITY

If any provision of the Terms & Conditions is found to be void, invalid, or unenforceable by a competent court for any reason whatsoever, such provision shall be enforced to the fullest extent possible to reflect the parties’ intent.

This shall not affect the validity and enforceability of any remaining provision of the Terms & Conditions, which shall remain in full force and effect.

INTELLECTUAL PROPERTY RIGHTS

The GIANVEER trademark and all, illustrations, images, and logotypes appearing on GIANVEER articles, their accessories or their packaging whether registered or not, are and will remain GIANVEERs exclusive property.

Any total or partial reproduction, modification, or use of these trademarks, illustrations, images, and logotypes on any medium whatsoever without GIANVEER’s prior express agreement is strictly prohibited. The same will also apply to all copyrights, designs drawings, and patents which are GIANVEER’s property.

DISPUTES

These General Terms of Sale are subject to Spanish Law. In the event of a difficulty concerning the order or the delivery of products, the customer will be able to seek an out-of-court settlement before any legal action is taken, in particular with the assistance of a Consumer Agency or any other adviser chosen by the customer, or to have recourse to any other alternative method for settling disputes. Any dispute that may arise from the interpretation or performance of the General Terms of Sale and its consequences will be for the exclusive jurisdiction of the Madrid Courts.

The consumer can especially initiate the mediation process via the online dispute settlement platform developed and managed by the European Commission.

CONTACT DETAILS

For any complaint, additional information, or assistance relating to the website or to the purchasing process and, in any event, for any request for information and/or clarifications in respect of the General TERMS & CONDITIONS of Sale hereof, Customers may send an email to info@gianveer.com