Refund policy

RETURNS & REFUNDS

The Customer has the right to withdraw from the contract within 14 days of the delivery of the product.

The products being returned can be exchanged ONLY for another size, as long as we have it in stock, otherwise, the appropriate refund will be issued as soon we receive the return.

To this end, the Customer shall be required to prompt a withdrawal request to GIANVEER by sending an email to info@gianveer.com, specifying the order number, address, telephone number, and the selected date of collection of the parcel, such date to be confirmed with the courier.

The Customer undertakes to return the products for which he/she has exercised the relevant right of withdrawal without undue delay and, in any case, within 14 days of the date the exercise of the right of withdrawal is notified to GIANVEER.

The customer must send back the product to:

GIANVEER FOOTWEAR SLU

Jalon 25

28221 Majadahonda

Madrid / SPAIN

from the day on which notified us of the withdrawal of this contract.

As soon as your return is shipped, please update us with the tracking info.

If, on the other hand, the Customer does not comply with such procedure, the return costs and any liability for loss, theft, damage, or delay in the delivery shall be borne by the Customer.

Products must be returned in the same conditions in which they were delivered. The Customer must therefore ensure that he/she has checked the product meaning that the products are intact and that they have never been used, worn, or damaged in any way, and returned in their original packaging, equipped with all the labels they were received with.

GIANVEER shall check the packaging and conditions of each product returned, being the substantial integrity of such products an essential requirement for the exercise of the right of withdrawal.

GIANVEER reserves the right to reject the return of such products that should result to have been damaged, deteriorated, stained, or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the product purchased, or whose original sealing label has been opened, damaged, altered or removed.

In the event the return is rejected, GIANVEER shall send a specific notice to the Customer and shall consequently NOT proceed to credit the amount paid by the Customer.

GIANVEER reserves the right to withhold the refund either until receipt and verification of the product or until the Customer that he/she has returned the product duly and in intact conditions.

The aforementioned refund shall be made by crediting the amount paid by the Customer with the same payment method used for the purchase.

GIANVEER shall NOT be under the obligation to refund the delivery costs of returning products,

unless the return occurs due to an error of GIANVEER.

* Private Sales, promotion, and discounted products are NON-refundable under any circumstances and can be exchanged ONLY for another size.