Contact information

For any questions, assistance, or complaints related to orders, products, or the use of this website, customers can contact GIANVEER through the following channels:

  • Company: GIANVEER FOOTWEAR SLU
  • Address: Jalon 25, 28221 Majadahonda, Madrid, Spain
  • Phone: +34 649 715 961
  • Email: info@gianveer.com

Customer Support

Our Customer Service team is available to assist you with:

  • Order inquiries and status updates
  • Product information and availability
  • Returns, exchanges, and refunds
  • Complaints or claims

We aim to respond to all inquiries within 24–48 business hours.

Complaints

If you wish to file a complaint, please contact us via email at info@gianveer.com, including:

  • Your order number
  • A clear description of the issue
  • Any relevant photos or documentation

We will review your request and provide a solution as soon as possible.

Alternative Dispute Resolution

In accordance with EU regulations, customers may also use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/