Shipping policy

DELIVERY & SHIPPING

The products shall be delivered to the address indicated by the Customer in the Order.

The Customer’s signature may be requested upon delivery of the products.

For security reasons, GIANVEER shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

As soon as the purchased product is shipped, the Customer shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow the Customer to real-time monitor the delivery.

If GIANVEER cannot deliver the Order for reasons that are not attributable to GIANVEER, GIANVEER’s Client Service will contact the Customer in order to arrange a new delivery.

If, for these very reasons, the Order could not be delivered and was available for the delivery, GIANVEER will assume that the Customer wants to withdraw from the contract.

Any cost caused by negligent designation of an incorrect delivery address by the Customer or by unjustified refusal to accept the delivery shall be borne by the Customer.

GIANVEER provides Worldwide shipping. All orders are shipped from Madrid.

* Shipping cost:

Deliveries within EU: FREE shipment ( Excluding items on SALE, the cost of shipment will be added to your purchase invoice depending on your destination)

Deliveries Outside EU: depending on your destination (ENQUIRY)

* Delivery time:

Standard EU deliveries within a period of 3 to 4 working days, depending on your destination.

Standard Outside EU deliveries within a period of 5 to 7 working days, depending on your destination.

If the parcel’s external appearance is not perfect on delivery the customer must open it in the presence of the carrier to check the condition of the article. If the article is damaged, the customer must precisely detail the damage on the return slip.

In the event, on the other hand, the loss or damage to the product occurs prior to the physical delivery to the Customer GIANVEER shall refund the Customer any amounts already paid.

* All prices listed on our website include 21% VAT. Orders from outside EU are exempt of 21% VAT and will NOT be added at checkout.

Please be aware of your country’s international policies before placing your order. We are NOT responsible for international customs duty and taxes on items shipped to recipient.